Privacy policy

Web privacy policy

We take your privacy seriously, and we want you to know how we collect, use, share and protect your information. In addition to this privacy policy, users of the International Cough Institute site should consult the International Cough Institute site terms of use as well as any product specific terms and conditions that apply.

What information we collect

We respect the right to privacy of all visitors to the International Cough Institute site. We do not collect information that would personally identify you unless you choose to provide it. For example, if you choose to join the blog community at International Cough Institute Community, the privacy policy and terms of use of that site apply. The personal information that you submit, such as on the appointment request form, is shared only with those people in the ICI organization who need this information to respond to your question or request and those internal areas that will utilize the information to improve International Cough Institute operations. Information submitted through International Cough Institute's online forms may be collected to ensure technical functionality. It will also be utilized to address any inappropriate use of our website. We do not save personal information to use for other purposes, nor do we provide it to any other organizations.

Email communications, newsletter and related services

CoughInstitute.com provides you with the opportunity to receive communications from us or third parties. You can request for a new patient appointment. You can sign up for a free email newsletter. You can unsubscribe from this newsletter at any time. Email communications that you send to us via the email links on our site may be shared with a customer service representative, employee, medical expert or agent that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received. We do not partake in telemedicine. Please do not attempt to transmit personally identifiable information for personal health information via site email links. Once we have responded to your communication, it is discarded or archived, depending on the nature of the inquiry. The email functionality on our site does not provide a completely secure and confidential means of communication. It is possible that your email communication may be accessed or viewed by another Internet user while in transit to us. If you wish to keep your communication private, do not use our email. You may decide at some point that you no longer wish to receive communications from our site. To stop receiving communications, send an email message to info@coughinstitute.com or send regular mail to the following postal address:

Security and Privacy Officer

Administration Department

The International Cough Institute

9520 Burke Road 

Burke, VA 22015

Surveys

We occasionally survey visitors to our site. The information from these surveys is used in aggregated, de-identified form to help us understand the needs of our visitors so that we can improve our site. The information may be shared with third parties with whom we have a business relationship. We generally do not ask for information in surveys that would personally identify you; if we do request contact information for follow-up, you may decline to provide it. If survey respondents provide personal information (such as an email address) in a survey, it is shared only with those people who need to see it to respond to the question or request, or with third parties who perform data management services for our site. Those third parties have agreed to keep all data from surveys confidential.

IP addresses

The Web server automatically collects the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the Internet. It is not truly personally identifiable information because many different individuals can access the Internet via the same computer. We use this information in aggregate form to understand how our site or advertisements from the International Cough Institute are being used and how we can better serve visitors.

Cookies and other tracking technology

We collect information about visitors to our site using "cookies" (see definition on https://en.wikipedia.org/wiki/HTTP_cookie) and similar technology such as Web beacons, Web bugs, pixel tags, and so on. We use this technology to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We use session cookies to track a visitor's path through our site during a visit, to help us understand how people use our site so we may provide visitors with a continually improved experience.

How we use the information we collect

We use the information we collect for things like:

Fulfilling orders and requests for products, services or information
Processing returns and exchanges
Tracking and confirming online orders
Delivering or installing products
Marketing and advertising products and services
Conducting research and analysis
Communicating things like special events and surveys
Establishing and managing your accounts with us
Identifying you on our websites and tailoring advertisements and offers to you (both on our websites and on other websites) based on your interactions with us in our stores and online
Operating, evaluating and improving our business

Data retention

We will retain your information for as long as your account is active or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of the International Cough Institute.

Protecting your privacy

Whether you are visiting the International Cough Institute site or in one of our clinic locations, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. We use a variety of information security measures to protect your online transactions with us. The International Cough Institute site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our website, such as ordering information including your name, address and credit card number. That being said, International Cough Institute cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

To further protect your privacy, you may choose to:

Stop receiving marketing or promotional emails, direct mail, phone and mobile marketing communications from the International Cough Institute
Update and correct your personal information
Cancel your account or request that we no longer use your information to provide you services

To do any of these, contact the International Cough Institute by one of the methods listed below.

Protecting children's privacy

We are committed to protecting children's privacy on the Internet, and we do not knowingly collect personal information from children.

Links to other websites

Our websites link to other websites, many of which have their own privacy policies. Be sure to review the privacy policy on the site you're visiting.

Privacy policy updates

We may need to update our privacy policy as technology changes and the International Cough Institute evolves. If we make significant changes to the privacy policy, we'll post a prominent message on our websites.

Contact information